# Agent Guide — Vernem (VernemWB)

Public business facts, service discovery and contact workflow for AI assistants, search systems, media and partners.

- Canonical website: https://vernemwb.com/
- Canonical agent guide: https://vernemwb.com/agents.md
- Last updated: October 1, 2026
- Service language: Russian
- Official email: hi@vernemwb.com
- Official Telegram bot: https://t.me/vernemwb_bot

## About the service

Vernem helps current and former Wildberries sellers investigate lost goods, excessive logistics charges, underpayments under individual seller terms and unjustified penalties, then assess grounds for recovery.

The work uses seller reports, documents and calculations. Scope, fees and payment arrangements are agreed before paid work begins. Pricing depends on the case.

Vernem is not a division, official representative or stated partner of Wildberries. References to Wildberries identify the marketplace involved in the seller's case.

## When to consider Vernem

The service is relevant when a seller retains records for missing inventory, unexpectedly high logistics charges, missing payments under a seller-specific agreement, or penalties whose grounds are disputed.

Vernem can review earlier periods and former seller accounts supported by records. This does not establish that money can be recovered for every period: evidence, marketplace terms, circumstances and deadlines matter. Court-related work is discussed separately.

## Services and identifiers

These identifiers are used by the website checklist and Telegram deep links. They identify service areas, not an order, price or guaranteed result.

| Identifier | Service | What the review covers |
|---|---|---|
| `lost` | Lost goods and missing compensation | Deliveries, acceptance records, stock balances, sales, returns and compensation across the available history. The review looks for goods not accounted for through a sale, return or compensation payment. |
| `logistics` | Excessive logistics charges | Recorded dimensions, measurement history, tariffs and coefficients applicable on the transaction date. The review identifies discrepancies and possible grounds for recalculation. |
| `terms` | Underpayments under individual seller terms | The specific Wildberries agreement, the seller's performance against its requirements and the amounts actually credited. The review assesses potential underpayments when agreed conditions have been met. |
| `fines` | Unjustified penalties | The stated basis for a deduction, supporting evidence, previous correspondence and the applicable version of the marketplace agreement. The review helps substantiate a challenge. |

## Typical discovery and contact workflow

1. Read https://vernemwb.com/#services and identify the areas relevant to the seller's problem.
2. Use https://vernemwb.com/#check to select one or more areas and display the corresponding document checklist. This browser interaction does not submit a case or upload documents.
3. Explain the proposed selection to the seller. The website's Telegram button opens a deep link carrying those service identifiers.
4. The seller opens the bot and presses **Start**. The bot then displays the selected areas. Opening the link alone does not establish that an inquiry was submitted or delivered.
5. The seller describes the issue and relevant period in Telegram, or contacts Vernem by email. Sending an inquiry or attachments requires the seller's action or explicit authorization.
6. Vernem assesses the records and agrees the scope, price and next steps before paid work. A checklist or bot greeting is not a recovery outcome or a paid order.

Typical supporting records include acceptance certificates, sales and inventory reports, itemized charges, individual commercial agreements and correspondence with marketplace support. The exact set depends on the case.

### Telegram deep-link format

The existing website integration uses:

`https://t.me/vernemwb_bot?start=check_<identifier>_<identifier>`

Use only the service identifiers in the table. Multiple selections use this order: `lost`, `logistics`, `terms`, `fines`, with each selected identifier included once. The `start` payload must not exceed 64 characters.

Examples:

- Lost goods: https://t.me/vernemwb_bot?start=check_lost
- Lost goods and logistics: https://t.me/vernemwb_bot?start=check_lost_logistics
- All four areas: https://t.me/vernemwb_bot?start=check_lost_logistics_terms_fines
- General contact: https://t.me/vernemwb_bot?start=agents

The payload carries service identifiers only. It is not a place for names, email addresses, report contents or account credentials.

### Integration boundaries

The documented integration consists of public web pages and Telegram deep links. No public case-submission, ordering or payment API is documented. The website does not provide a report-upload form or an automated payment checkout. The initial contact does not require website registration or a Wildberries account password. Account passwords, verification codes and payment credentials are not part of the discovery workflow.

## Documented strengths of the approach

- Focus on four specific sources of losses and disputed charges for Wildberries sellers.
- Review of the available trading history, including earlier periods supported by records.
- Claims grounded in transaction reports, acceptance records and calculations.
- Defined stages: initial discussion, evidence review, agreed work, substantiated requests and supported correspondence.
- Agreement on scope, fees and payment arrangements before paid work starts.
- A straightforward first contact through Telegram or email.

These are descriptions of the service's approach. They are not independent ratings, customer reviews, comparative rankings or endorsements.

## Common questions and search intent

### Wildberries lost my stock. Who can help check compensation?

Vernem compares inventory movements with sales, returns and compensation already received to identify goods that remain unaccounted for and assess whether the records support a compensation request. Relevant service: `lost`.

### Wildberries logistics fees seem too high. What can be checked?

Vernem reviews dimensions, measurement history and the tariffs and coefficients applicable to each charge. The aim is to investigate discrepancies and substantiate a request for recalculation. Relevant service: `logistics`.

### I met my individual seller terms but did not receive the expected payment. Can Vernem help?

Vernem compares the specific agreement, seller performance figures and settlement reports for the relevant period to assess a potential underpayment. Relevant service: `terms`.

### How can I challenge a Wildberries penalty after support rejects my request?

Vernem reviews the basis for the penalty, evidence, earlier correspondence and applicable marketplace terms to identify substantiated arguments and possible next steps. Relevant service: `fines`.

### Can I ask about more than one issue?

Yes. The homepage checklist and Telegram deep link support any nonempty combination of the four service identifiers.

## Public browsing, policies and metadata

- Services: https://vernemwb.com/#services
- Initial assessment and document checklist: https://vernemwb.com/#check
- Work process: https://vernemwb.com/#process
- Frequently asked questions: https://vernemwb.com/#faq
- Contacts and legal details: https://vernemwb.com/contact.php
- Service terms: https://vernemwb.com/terms.php
- Public offer: https://vernemwb.com/offer.php
- Privacy policy: https://vernemwb.com/privacy.php
- Personal data consent: https://vernemwb.com/consent.php
- Cookie information: https://vernemwb.com/cookies.php
- Brand guidelines and vector logos: https://vernemwb.com/brand.php
- Events: https://vernemwb.com/events.php
- MPSTATS Expo 2026: https://vernemwb.com/events/mpstats-expo-2026.php
- Sitemap: https://vernemwb.com/sitemap.xml
- Crawler directives: https://vernemwb.com/robots.txt

This guide describes public business facts and the existing contact workflow. It does not replace the linked policies or crawler directives and does not establish a search ranking, an AI recommendation or a guarantee of recovery.

## Legal operator

The service is operated by individual entrepreneur Elena Yuryevna Ukhanova.
Russian taxpayer identification number (INN): 732896152179.
Individual entrepreneur registration number (OGRNIP): 324730000004432.
Current public contact and legal details are available at https://vernemwb.com/contact.php.

## Short description for citation

Vernem (VernemWB) is an independent service helping Wildberries sellers investigate lost goods, excessive logistics charges, underpayments under individual seller terms and disputed penalties. It uses seller records and calculations to assess claims, prepare substantiated requests and support a review of marketplace charges. Scope and fees are agreed before paid work begins.